The FV Crew App offers several benefits to its users, primarily aimed at enhancing efficiency and ease of use for HealthNet crew members.

1. Streamlined Sign-In Process: The app simplifies the sign-in process by allowing users to enter their login information and set a PIN for quick access.
2. Device Registration: Ensures that only HealthNet-owned devices are approved for use, enhancing security.
3. Menu Navigation: The home screen provides current asset and crew information, allowing users to make crew changes easily.
4. Duty Management: Users can notify the medical command center of their availability at the start of their shift and manage their duty status.
5. Asset and Role Assignment: Users can select assets and roles, log off from assets, and update team status.
6. Asset Status Updates: Users can update conditional statuses, set assets out of service, add delay times, and send geolocation information.
7. Request Management: The app allows users to manage current and past requests, including accepting or declining requests, updating time entries, and viewing event logs.
8. Communication: Users can chat with CAD users regarding current requests.

Overall, the FV Crew App enhances operational efficiency, improves communication, and ensures secure and streamlined processes for HealthNet crew members.

Q1: Is the FV Crew app available to be utilized on my personal phone?

A1: No. The app is only to be utilized with Health Team provided phones in order to keep operational consistency and security

Q2: When I start my shift and I sign into the FV crew app do I need to contact Medcom?

A2: Yes, You always should contact Medcom and notify them of your availability.  CAMC Medbase requires a fax sheet, WVU Medcom requires a phone call.

Contents

Summary. 1

Frequently Asked Questions. 1

1      FV Crew App User Sign-in. 3

2      Menu Navigation. 4

2.1       Menu/Home Screen. 4

3      Crew Members. 4

3.1       Assigning you and your partner to an asset. 4

3.2       At Start of Shift.. 4

3.3       Current Duty Info. 5

3.4       Log Off.. 5

3.5       Role - Users may select a role for themselves and each assigned crew member. 6

3.6       Team.. 6

4      Assets. 7

4.1       Asset Status. 7

With permission enabled, users can update conditional statuses, set assets out of service, add asset delay times, update asset details, and set the assets post location or send geolocation of the app user. 7

4.2       Current Asset. 7

Current Asset will display the Callsign, Asset Number, and the Last Known Position. 7

4.3       Conditional Statuses. 7

Users may select/unselect conditional statuses for their asset. 7

4.4       Out of Service (Asset). 8

4.5       Out of Service (Call Sign). 8

4.6       Asset Details. 9

4.7       Geolocation. 9

5     Requests / Missions / Patient Transports. 10

5.1       Current Request. 10

5.2       Request Information. 10

5.3       Legs. 11

5.4       Time Entries. 11

5.5       Event Log. 12

5.6       Past Requests. 12

6     Chat. 13

7     Sign out. 13

Enter the Login information provided to you by the HealthNet IT Department.

• Username (firstname.lastname)
• Password (last 4 of SSN)
• Server: Health
 • Proxy URL: proxy1.flightvector.com 

Note: After the initial sign in, the connection options will be hidden from view and user will only need to enter the login and password. 

Initial Sign-In                                                                                                                           Regular Sign-In

Only HealthNet owned devices will be approved to be utilized with the FV Crew app. Contact HealthNet IT if you receive the error message below on your HealthNet smartphone.

Upon Signing in users are asked to record a 4-digit PIN. 

Every time a user logs in they will be asked to re-enter their PIN. 

Note: If the PIN is forgotten, click “Forgot your pin?”, then follow the prompts to set a new PIN . 

The home screen will display current asset and crew information.

User may make crew changes from this screen as well.

1. Assigning you and your partner to an asset

2. At Start of Shift

Upon arrival at your base location at the start of your shift you will need to notify the medical command center of your availability.

• CAMC Vandalia Medbase dispatched crews: Complete the “HealthTeam Crew Fax Sheet” and Fax it to the number provided.
• WVU Medcom dispatched crews: Call WVU Medcom to confirm start of shift.

  1. Current Duty Info

 After login to FV Crew App and notification to Medcom you should see your status.

Status - Shows current asset and current role. If this is not complete then select your asset     number or truck number and role on that asset.

Asset - Users may select an asset to be assigned to.

User may remove themselves from the asset by logging off the current asset. Clicking Log Off will allow them to remove themselves and/or other crew members from the asset.

Note: If an asset is currently on duty and not at base, Log Off will be disabled.

Users may select if the team is Active or Pending.

Note: Users may not set the team to active if the asset is not at base.